Shipping & Refunds
When will my order arrive?
USA, Canada, Europe, and Mexico: Please allow 5-7 business days for your order to be delivered.
Australia: Please allow 7-9 business days for your order to be delivered.
How much is shipping?
The shipping cost is $6.95 for standard shipping, or $9.95 for standard shipping + priority processing.
What is your cancellation policy?
Orders can only be cancelled within 3 hours of placing the order. We fulfill orders very quickly, and because each order is unique, once your order has entered the production process, we will not be able to cancel it.
What is your return policy?
Cozy Frames offers a 100% Happiness Guarantee! We have a 60-day return policy, which means you have 60 days after receiving your item to request a return for any reason. It's a 60-day money back guarantee with free return shipping. If you would like to return your order or if there is an issue with the print you received, please email us at support@cozyframes.co with your order number to initiate a return. We will process your refund once your return has been received.
